Frequently Asked Questions
Everything you need to know about your Youme fashion experience.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $75; otherwise, a flat rate is applied at checkout.
What is your return and exchange policy?
You can return or exchange any unworn, unwashed items with original tags attached within 30 days of delivery. Returns are processed within 7-10 business days of receiving the package at our warehouse.
How do I know which size will fit me best?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
Youme accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
Where are your clothes manufactured?
We partner with ethical factories in Italy and Portugal that prioritize sustainable practices and fair labor conditions to ensure high-quality craftsmanship for every Youme piece.